- User can click on “Chats” tab, and they are shown the chat screen with chats of all the customers who are sent the FAQ Bot.
- Click / tap on the “Filter” icon. A pop-up box opens, and the user can see the two options: 1.”Status” Dropdown 2.”Date” dropdown
Please note: We don’t reward using FAQ Bot. So the ‘Rewarded’ type does not apply to this bot.
- User can click on the “Date” dropdown to select a date range
- User can search by a name
- User can update status (but note that we don’t reward in FAQ Bot, it is just the same UI as other chats).
- User can click on the “Username” dropdown, and the user can see the following options: 1. “Mute toggle button” 2. “Past Visits” 3. “Engagements”
- User can see the added tags to the guest
- You can also start a custom conversation with a guest. Though, doing this will stop the bot from engaging with guest. So when you click on a ‘Type a message’ field, you will be shown a warning message
- When the user clicks on the “I Understand” button in the warning pop-up box, the user can start the conversation.
- User can use switch to different pages depending on the number of chats.
