Last Updated: March 24, 2024
This Privacy Policy describes the privacy practices of Retailboon, a subsidiary of Ordex Technology Solutions Inc. (collectively, “Retailboon,” “we,” “us,” or “our”), regarding how and why we may collect, store, use, and/or share information when you:
- Visit our website at https://www.retailboon.ai or any website of ours that links to this Privacy Policy
- Download and use our mobile applications, including the Retailboon customer app and Retailboon Staff App
- Use our integrated Point of Sale (POS) system
- Engage with us in other related ways, including sales, marketing, or events
Retailboon provides technology services to businesses, including self-check-in, waitlist management, reservation systems, POS solutions, staff management tools, alert systems, and chatbot communications.
Our business clients may share with us information about their customers, including contact details and usage activity. We process that information strictly at the direction of the client and on their behalf.
We may also collect personal data for our own legitimate business purposes, including to operate, maintain, and improve our Services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Definitions
Company refers to Retailboon,
13337 South St #590
Cerritos, CA 90703
United States
Retailboon is a subsidiary of Ordex Technology Solutions Inc.
Website refers to https://www.retailboon.ai
Application refers to Retailboon’s customer-facing app and Staff App.
Service refers to the use of our Website, POS system, Applications, waitlist management tools, alert management tools, chatbot systems, and related services.
Personal Data means any information that identifies or relates to an identifiable individual.
Usage Data refers to data collected automatically from use of the Service.
Device means any device that can access the Service, including POS terminals.
Service Provider means any third-party company or individual that processes data on our behalf.
You means the individual or entity accessing or using the Service.
Information We Collect
Personal Data
While using our Service, we may collect:
- Name
- Email address
- Phone number
- Business information
- Payment-related information (processed via third-party payment processors)
- Usage Data
Retailboon enables customers to self-check-in, receive notifications, manage reservations, complete POS transactions, and interact with automated communications.
Our clients determine what consumer data is transferred to us. The scope of data varies by client.
Usage Data
Usage Data may include:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Device identifiers
- Mobile device type and operating system
- POS system activity logs
- Diagnostic and analytics data
Information from Third-Party Social Media Services
Users may log in via:
- Other supported services
If you connect through a third-party service, we may collect profile data associated with that account in accordance with your permissions.
Tracking Technologies and Cookies
We use:
- Cookies
- Web beacons
- Pixels
- Tags
- Scripts
These technologies help us:
- Improve user experience
- Analyze traffic
- Secure accounts
- Monitor Service performance
We use both session and persistent cookies.
Retailboon also uses Google reCAPTCHA, which is subject to Google’s Privacy Policy and Terms of Service.
We currently do not respond to browser-based “Do Not Track” signals.
Automated Data Collection
We collect automated data:
For Our Own Business Purposes
- Device information
- Website interaction data
- Email engagement data
- Referral URLs
- Search terms
On Behalf of Clients
When acting as a service provider to our business clients, we process consumer data solely at the direction of the client.
Use of Personal Data
Retailboon may use Personal Data to:
- Provide and maintain our Services (including POS and Staff App functionality)
- Manage accounts
- Process transactions
- Send alerts, notifications, and operational communications
- Improve product features and analytics
- Prevent fraud and unauthorized activity
- Comply with legal obligations
- Support business transfers
When we process data on behalf of clients, we do so only under their instructions.
Sharing of Personal Data
We may share data:
- With Service Providers (hosting, analytics, payment processors)
- With affiliates, including Ordex Technology Solutions Inc.
- In connection with mergers or business transfers
- With law enforcement when legally required
- With your consent
We do not sell personal data.
Data Retention
We retain personal data only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Usage Data may be retained for internal analytics and security purposes.
Data Transfers
Your data may be transferred to and processed in the United States.
We take reasonable measures to ensure data protection standards are maintained.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Request access to collected personal data
- Request deletion (subject to exceptions)
- Request disclosure of categories collected
- Non-discrimination for exercising rights
Retailboon does not sell personal data.
To exercise your rights, contact:
info@retailboon.ai
We may verify your identity before fulfilling requests.
Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal data from children under 13.
Security
We implement commercially reasonable safeguards to protect Personal Data. However, no transmission method over the Internet is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective when posted on this page.
Contact Us
Retailboon
13337 South St #590
Cerritos, CA 90703
United States
Email: info@retailboon.ai
Phone: 310-491-8420
Website:https://www.retailboon.ai